TERMS AND CONDITIONS

Effective Date: July 23, 2026

Phenomenal Integrity

Website: https://phenomenalintegrity.com

Business Address:

230 S Tannahill St

Vidor, TX 77662

Orange County, Texas

Email: [email protected]

1. Acceptance of Terms

Welcome to Phenomenal Integrity ("Company," "we," "our," or "us").

By accessing or using our website, purchasing our services, communicating with us, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional agreements governing specific services.

If you do not agree to these Terms, you must discontinue use of our website and services immediately.

2. Eligibility

By using our Services, you represent and warrant that:

You are at least 18 years of age.

You have the legal authority to enter into binding contracts.

All information you provide is accurate and complete.

Your use of our Services complies with all applicable laws and regulations.

3. Services

Phenomenal Integrity provides professional business services, which may include:

Business consulting

Marketing consulting

Website design and development

Website maintenance

Branding and logo design

CRM setup and automation

AI integrations

Sales and marketing strategy

Merchant account integration assistance

Technology consulting

Digital advertising assistance

Business startup consulting

Business support services

Training and implementation assistance

Other related professional services

The exact scope of services is governed by the applicable proposal, contract, invoice, or service agreement.

4. No Guarantee of Results

Although we strive to provide high-quality services, we do not guarantee:

Revenue

Profitability

Sales

Lead generation

Customer acquisition

Search engine rankings

Advertising performance

Business growth

Investment returns

Approval by third-party platforms or service providers

Results depend on numerous factors outside of our control, including client participation, market conditions, competition, advertising budgets, platform policies, and third-party services.

5. Client Responsibilities

Clients agree to:

Provide accurate information.

Respond to requests in a timely manner.

Supply requested content, approvals, and documentation.

Maintain backups of their own data where appropriate.

Review deliverables promptly.

Comply with all applicable laws.

Delays caused by the client may extend project timelines without constituting a breach by the Company.

6. Pricing and Payment

Pricing is established through individual proposals, invoices, or written agreements.

Unless otherwise agreed in writing:

Payment is due according to the applicable invoice or contract.

Deposits are generally non-refundable once work has commenced.

Failure to make timely payments may result in suspension of services.

Outstanding balances may accrue interest at the maximum rate permitted by law.

Clients remain responsible for all amounts due for work performed prior to any suspension or termination.

7. Right of Rescission

Where required by applicable law, clients may have a statutory right to cancel certain agreements within the legally required rescission period.

Unless otherwise required by law or expressly stated in a written agreement:

Cancellation requests must be submitted in writing.

Once the rescission period expires, payments may become non-refundable.

Services performed prior to cancellation may be billed at their reasonable value where permitted by law.

8. Refund Policy

Except where prohibited by law or otherwise provided in a written agreement:

Refunds are not guaranteed.

Refund decisions are made at the Company's discretion.

Completed work is not refundable.

Digital products, custom work, consulting time, completed deliverables, implementation services, and intellectual property are generally non-refundable.

9. Intellectual Property

Unless otherwise agreed in writing:

Phenomenal Integrity retains ownership of:

Proprietary methodologies

Software

Code

Templates

Marketing systems

Documentation

Internal processes

Training materials

Business systems

Upon full payment, clients receive the rights specifically identified in their service agreement.

Third-party software remains subject to its own licensing terms.

10. Client Content

Clients retain ownership of materials they provide to us.

By submitting content, the client grants the Company a non-exclusive license to use, modify, reproduce, and display such content solely as necessary to provide the requested services.

The client represents that they have the legal right to provide all submitted materials.

11. Third-Party Services

Our services may involve third-party providers, including:

Google

Meta/Facebook

Microsoft

OpenAI

GoHighLevel

Stripe

PayPal

Twilio

Domain registrars

Hosting providers

Email providers

Payment processors

CRM platforms

We are not responsible for the actions, policies, pricing, outages, or decisions of third-party providers.

12. Website Availability

We strive to maintain continuous access to our website and services but do not guarantee uninterrupted availability.

Maintenance, outages, security events, internet disruptions, and third-party failures may affect service availability.

13. Acceptable Use

You agree not to:

Violate any law or regulation.

Infringe upon intellectual property rights.

Upload malicious software.

Attempt unauthorized access.

Interfere with website operation.

Transmit spam.

Use automated scraping tools without authorization.

Misrepresent your identity.

Engage in fraudulent activity.

Violation of this section may result in immediate termination of access.

14. SMS Communications

If you provide prior express consent, you may receive SMS messages regarding:

Customer support

Project updates

Appointment reminders

Account notifications

Marketing communications (where consent has been obtained)

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

15. Electronic Communications

By using our services, you consent to receive communications electronically, including:

Emails

Invoices

Contracts

Project updates

Notices

Text messages (where applicable)

Electronic communications satisfy any legal requirement that such communications be in writing.

16. Disclaimer of Warranties

To the fullest extent permitted by law, our website and services are provided on an "AS IS" and "AS AVAILABLE" basis.

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

17. Limitation of Liability

To the fullest extent permitted by law, Phenomenal Integrity and its owners, employees, contractors, affiliates, agents, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from or relating to the use of our website or services.

To the maximum extent permitted by law, our total aggregate liability for any claim shall not exceed the total amount actually paid by the client to the Company for the specific services giving rise to the claim during the twelve (12) months immediately preceding the event.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply.

18. Indemnification

You agree to defend, indemnify, and hold harmless Phenomenal Integrity and its owners, officers, employees, contractors, affiliates, successors, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of:

Your use of the Services;

Your breach of these Terms;

Your violation of any law or third-party rights; or

Content or materials you provide to us.

19. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, labor disputes, utility failures, internet outages, cyberattacks, government actions, epidemics, pandemics, or failures of third-party providers.

20. Suspension and Termination

We reserve the right to suspend or terminate access to our website or services at any time if:

These Terms are violated;

Required payments are not made;

Fraudulent or unlawful activity is suspected;

Continued service presents legal, security, or operational risks.

Termination does not relieve a client of any payment obligations that accrued before termination.

21. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

23. Dispute Resolution

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve any dispute informally by providing written notice of the dispute.

If a dispute cannot be resolved through informal negotiations within thirty (30) days, either party may pursue available legal remedies in a court of competent jurisdiction located in Orange County, Texas, unless applicable law requires otherwise.

Nothing in this section prevents either party from seeking temporary or emergency injunctive relief where appropriate.

24. Class Action Waiver

To the fullest extent permitted by law, each party agrees that any claim or dispute will be brought solely on an individual basis and not as part of a class action, collective action, representative action, or private attorney general action.

If this waiver is found unenforceable in a particular case, only that portion shall be severed to the minimum extent necessary.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26. Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of any rights or remedies.

27. Entire Agreement

These Terms, together with any applicable written service agreement, proposal, estimate, invoice, Privacy Policy, and other referenced policies, constitute the entire agreement between the parties regarding the use of the website and services.

28. Modifications

We may revise these Terms from time to time.

Updated versions will be posted on our website with a revised Effective Date.

Your continued use of the website or services after changes become effective constitutes acceptance of the revised Terms.

29. Contact Information

Phenomenal Integrity

230 S Tannahill St

Vidor, TX 77662

Orange County, Texas

Website: https://phenomenalintegrity.com

Email: [email protected]